Making Consultation Real: a toolkit for health and social care

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Last updated:

22/05/07

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Summary/Overview:

This toolkit has been designed to be an accessible and practical resource to help those involved in user and public consultation in health and social care in Wales. It aims to both set out principles and give examples of how these principles might be put into practice.

The book is both a training manual and an evaluation tool.

• Part one of the book introduces consultation work and the current context for public involvement in Wales.
• Part two sets out eight core principles for effective and meaningful consultation and includes a framework for evaluating consultations. These principles are short and do not provide much context or detail.
• Part three of the toolkit contains examples of consultation practice in the form of case studies.

The book includes methods descriptions but these are very brief. Several external links given for more information do not work.

Author(s):

Office for Public Management (OPM)/Welsh Assembly Government

Date:

2006

Source:

OPM

Availability:

Download the full document

Type:

'How to' guide: Planning, 'How to' guide: Evaluation, 'How to' guide: Methods

Intended Reader(s):

Activist, Practitioner

Intended Reader(s) - Specialist Groups:

Voluntary Sector, Not Specialist

Focus:

Service Users

Policy Area:

Health & Well-being

Alternative formats:

None available